Welcome to Ophelie and Paul! These Terms and Conditions outline the rules and regulations for using our website, www.ophelieandpaul.com. By accessing this website or purchasing any of our products or services, you agree to these terms. If you do not agree, please do not use our website or services.

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1. General Information

Ophelie and Paul (“we,” “us,” or “our”) provides digital products (including online courses and downloadable content), coaching services, and physical products related to personal growth, relationships, and self-development.

These Terms apply to all users of the website and customers of our products and services.

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2. Eligibility

To use this website and make purchases, you must :

• Be at least 18 years old, or have permission from a legal guardian

• Provide accurate and complete information

• Use our products and services for personal, non-commercial use only

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3. Products & Services

We offer :

• Digital products (courses, PDFs, downloads)

• Coaching services (1:1 calls, group sessions)

• Physical products (e.g. Badass Breakup Box)
  
  

All descriptions are provided as accurately as possible, but we do not guarantee specific results from using our products or services.

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4. Orders & Payment

• All orders are subject to availability and acceptance

• We reserve the right to refuse or cancel any order

• Prices are listed in GBP (£) and include VAT where applicable

• Payment must be completed before access or delivery is provided

• Accepted payment methods include Apple Pay, Link by Stripe, and major debit/credit cards
  
  

If an order is cancelled, a refund will be issued where applicable.

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5. Digital Products (Courses & Downloads)

• Upon purchase, you are granted personal, non-transferable access to the content

• You may not share, reproduce, distribute, or resell any part of the course or materials

• Access may be revoked if misuse is detected
  
  

5.1 Refund Policy (Digital Products)

Due to the nature of digital content :

• All digital product sales are final

• No refunds will be issued once access has been granted

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6. Coaching Services (1:1 & Group Sessions)

• Coaching sessions are for guidance and educational purposes only

• Results are not guaranteed

6.1 Booking & Cancellations

• Sessions must be booked in advance

• If you need to reschedule, at least 24 hours’ notice is required

• Missed sessions or late cancellations may be forfeited

6.2 Refunds (Coaching)

• Coaching sessions are non-refundable once booked, unless otherwise stated

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7. Shipping & Delivery (Physical Products)

• We currently only ship within the United Kingdom

• Shipping fees and delivery times are shown at checkout

• We are not responsible for delays caused by external carriers
  
  

If your order is damaged or missing, contact : help@ophelieandpaul.com

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8. Returns & Refunds (Physical Products)

• Returns are accepted within 14 days of delivery

• Items must be unused, in original packaging, and in resellable condition

• Return shipping costs are the responsibility of the customer unless faulty
  
  

Refunds are processed within 7–10 business days after receiving the return.

To initiate a return : returns@ophelieandpaul.com

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9. Intellectual Property

All content on this website and within our products — including text, images, branding, course materials, and product concepts — is the property of Ophelie and Paul.

You may not copy, reproduce, distribute, or share any content without prior written permission.

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10. Limitation of Liability

We provide content and services for educational and informational purposes only.

We are not responsible for :

• Any decisions or actions taken based on our content

• Any indirect or consequential damages

• Any outcomes related to relationships, personal situations, or emotional wellbeing
  
  

Use of our products and services is at your own discretion and risk.

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11. Privacy & Data Protection

Your privacy matters to us. Please refer to our Privacy Policy for details on how your data is collected and used.

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12. Changes to These Terms and Conditions

We may update these Terms and Conditions at any time. Changes will be posted on this page.

Continued use of our website means you accept the updated Terms and Conditions.

13. Contact

If you have any questions, please contact : help@ophelieandpaul.com