Welcome to Ophelie and Paul (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our website, purchase products, or engage with our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our Services.

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1. Information We Collect

We collect the following types of information :

1.1 Personal Information You Provide

When you interact with us, you may provide :

• Contact Information : Name, email address, phone number, shipping address

• Account Information : Username, password (if applicable)

• Payment Information : Billing address, card details (processed securely by third-party payment processors)

• User-Generated Content : Responses, testimonials, feedback, and any other content you submit

1.2 Automatically Collected Information

When you visit our website or use our Services, we may automatically collect :

• Device & Usage Data : IP address, browser type, operating system

• Cookies & Tracking Technologies : We use cookies and similar technologies to improve user experience and analyse website traffic

1.3 Third-Party Data

We may receive data from third-party platforms, such as analytics providers (Google Analytics) or social media integrations (Facebook, Instagram, YouTube, TikTok).

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2. How We Use Your Information

We use your data to :

• Provide and personalise our Services

• Process transactions and deliver products

• Improve customer experience and website functionality

• Send promotional emails, updates, and offers (with opt-out options)

• Analyse user behaviour to optimise our content and marketing

• Comply with legal obligations

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3. How We Share Your Information

We do not sell your data. However, we may share it with :

• Service Providers : Payment processors, email marketing platforms, website hosting services, shipping companies

• Legal & Compliance Authorities : If required by law or to protect our rights

• Business Transfers : If we undergo a merger, sale, or asset transfer

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4. Data Security

We take reasonable precautions to protect your data from unauthorised access, loss, or misuse. However, no online transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

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5. Your Rights & Choices

Depending on your location, you may have rights under GDPR, CCPA, or other privacy laws, including :

• Access & Correction : Request a copy of your personal data or correct inaccuracies

• Deletion : Request deletion of your data (subject to legal retention requirements)

• Opt-Out : Unsubscribe from marketing communications at any time

• Cookies : Manage cookie preferences via browser settings

To exercise your rights, contact us at help@ophelieandpaul.com.

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6. Cookies & Tracking Technologies

We use cookies to enhance your experience. You can manage cookie settings in your browser.

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7. Third-Party Links & Services

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

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8. Updates to This Privacy Policy

We may update this policy occasionally. The latest version will always be available on our website. Continued use of our Services constitutes acceptance of any changes.

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9. Contact Us

If you have questions about this Privacy Policy, contact us at :

Email : help@ophelieandpaul.com

Website : www.ophelieandpaul.com